Answers to Your Top Computer Repair Questions

Our average in-shop repair is completed within two to three business days, depending on part availability and diagnostic complexity. Simple software fixes, like virus removal or tune-ups, can often be finished the same day you drop the machine off. Hardware replacements that require shipping specialty parts may extend the timeline slightly, but we will always give you an upfront estimate and keep you updated by phone or email if anything changes.

Absolutely. Our technicians are trained on macOS and Apple hardware, including iMac, MacBook Air, MacBook Pro, and Mac mini systems. We carry genuine or high-quality third-party components and specialized tools to perform screen replacements, battery swaps, logic-board repairs, and system upgrades. Whether your machine refuses to start, overheats, or simply needs a speed boost, we can diagnose the issue and restore performance while protecting your data and your warranty wherever possible.

Yes, in most cases we can rescue documents, photos, and other critical data from damaged hard drives, SSDs, and flash media. We use professional imaging software and clean-bench techniques to create a secure clone of the failing device before attempting recovery, safeguarding your original files. If the damage is severe, we partner with a certified lab to pursue advanced recovery options and will discuss costs and probabilities with you before any additional work begins.

Certainly. For offices, retail shops, and home-based businesses across Scotland County, we travel to your location to troubleshoot networks, servers, point-of-sale systems, and workstations. On-site visits minimize downtime because issues are observed in their real environment, allowing us to resolve them quickly and keep your staff productive. We can schedule recurring maintenance or emergency service, and most problems are fixed on the first trip thanks to our stocked service vehicle and remote-access tools.

Every repair includes a 90-day parts and labor warranty unless otherwise noted. If the same issue reappears within that window, simply bring the device back and we will fix it at no additional cost. Some manufacturer components carry longer warranties; we will register those parts for you and provide the relevant documentation. Our goal is to ensure peace of mind, so we stand behind our work and use trusted suppliers to deliver lasting results.

Definitely. We evaluate your existing system, budget, and game requirements to recommend the most impactful upgrades, whether that means a new graphics card, faster SSD, additional RAM, or improved cooling. After approving a parts list, we order and install components, update firmware and drivers, and stress-test the system to guarantee stability. Upgrading with us eliminates compatibility headaches and protects your investment because every component is covered by its own warranty plus our installation guarantee.

Yes. We keep a rotating inventory of professionally refurbished Windows PCs and Apple computers that have passed our multi-point hardware inspection and fresh operating system installation. Each unit includes a power adapter, basic software suite, and a limited warranty, making them a cost-effective alternative to buying new. Because stock moves quickly, we recommend calling ahead or visiting the shop to review current models and pricing. We can also customize systems with extra memory or larger drives.

Booking is simple. Just call our Laurinburg office during business hours at 910-280-2985, send an email to bcaulder2010@gmail.com, or fill out the request form on this site. We will gather basic information about the device and the problem, then offer the earliest drop-off or on-site time that fits your schedule. Most appointments can be arranged within one business day, and walk-ins are welcome for quick diagnostics when a technician is available.

We accept major credit and debit cards, cash, and local business checks. For larger corporate projects we can invoice net-30 with prior approval. You will receive a detailed statement outlining labor, parts, and tax, so there are no surprises when it is time to pay. Because our shop focuses on in-person service, we do not process online payments; instead, a technician will review the completed work with you and take payment on the spot.

Yes. Our malware removal process begins with an offline scan using industry-leading tools to isolate and eliminate malicious code without further damaging your system or files. We then repair corrupted system settings, install critical updates, and deploy reputable antivirus software with real-time protection. Finally, we review best practices with you—like safe browsing and backup strategies—to reduce the risk of reinfection. Most clean-ups are finished the same day, returning your computer secure and fully functional.